Godaddy VPS Server Load Problem
Well my site's been having some trouble lately, and I can figure out whats wrong. Either if I'm getting too much traffic and my VPS server can't hold it or what. I've show back and forth 8 e-mail to the GoDaddy VPS Support group and they have not really been helpful at all. This is one of their e-mails they sent me. WARNING AND HELPFUL HINT: if you have a problem, call their customer support, they are 100 times more likely to help you out and give you constructive information you can actually used, compared to their e-mail customer support.
Dear Tom,
Thank you for contacting Godaddy VPS Server Support. After further review of your issue we have determined that there is now a known issue with the physical network between our servers and different parts of the world. Unfortunately this is not an issue we have an ETA for, given that is is off of our networks and out of our hands. This could very well be accounting for all of your current problems accessing your website.
So I guess the internet is going down, just like CNN predicted. But wait, I asked them another question about a nameserver being set up correctly, this is what they responded with, note that Godaddy tried to sell me their Server Maintinence plan, awesome.
Thank you for contacting Server Support. Please note that your request falls outside our realm of support, as the virtual dedicated/dedicated server in your account is currently on our unmanaged support policy. These servers are sold with the understanding that the client will be able to administer their own server, which includes configuration of security and applications of the server. If you do not have server administration experience, it is strongly recommended that you hire a server administrator or purchase an assisted service plan.
However, we currently offer a paid-for support service for our Virtual and Dedicated Server customers who need help beyond what we can offer through a general call or support ticket. This service is intended for customers that can maintain their server but are struggling with a task and would prefer for us to assist them with resolving the issue.
It is $75 for the first 30 minutes. If you find you will want to utilize this service please reply with the details of the task you will need assistance with so that we may accurately reply with a quote for the estimated time to fix the problem.
Services available include: * Advanced technical support for system problems, such as server availability and other network or system related issues * Version upgrades and advanced troubleshooting on Plesk, Apache, Qmail and others * Database assistance, such as data import/export * Installation of GoDaddy SSL certificates (Blue Razor and Private Label will also apply) * Setup of Plesk, Simple Control Panel and cPanel Domains and DNS * Setup of your Hosting account * Product and Environment Q&A, including versions, limitations and restrictions * Walk-through for the Getting Started Guide * Password Checks
Services NOT available include: * Direct phone access for advanced hosting support * Installation of 3rd party software and scripts * Migrations from other servers and 3rd parties * Backups/Restores * OS Hardening * IP Tables Configuration * Custom scripting or code development
Boo to you GoDaddy VPS server! You worked so well!
ken posted on 09/19/2007 @ 1:41:23 am
Its the same with any unmanaged server - if you want handholding, pay for a managed server. Or learn how to do it yourself. Your paying very little for the server, and it is *clearly* sold to you on the understanding that you manage it yourself, so stop whining that you got what you paid for!